WebGIS DR utility error "Cannot get the the Web GIS configuration"

[GirishYadav1]

Hi,

I am trying to create a backup of ArcGIS Enterprise 10.6 and store it on S3. when I run the WebGISDR utility on primary portal machine it throws an error stating "Cannot get the the Web GIS configuration".

I am able to create a backup of each individual component ArcGIS Server, Portal & Datastore separately. But with webgisdr it throws this error. What could be the cause of this error message?

Thanks,

Girish

Capital One

[George_Thompson]

Did you update the webgisdr.properties file? Configure disaster recovery for ArcGIS Enterprise—Portal for ArcGIS (10.6) | ArcGIS Enterprise 

I put my .config file in the same location as the export file. I got the same error till I move it to the folder specified in the file.

[GirishYadav1]

Thanks for the reply George Thompson‌

Yes, I updated the webgisdr.properties file according to the documentation.

Which ".config" file you are mentioning? I want to export the backup to AWS S3 bucket. Can you please elaborate on your solution?

[George_Thompson]

The wegisdr.properties file is the "config" file, sorry for any confusion.

I would start by making the export file a local drive first and run it. This would make sure that everything is working properly. Then after a successful export, I would make the changes to your S3 location.

Here is a screenshot of my local export location:

[JonathanQuinn]

Can you validate the federated servers? It's likely that one of them can't be validated, which means the DR tool can't reach it to check some settings/configurations.

[GirishYadav1]

Hi Jonathan,

Thanks for the reply, the issue has been resolved. updates in the security group fixed it. However, I am now facing another issue with webgisdr in us-west-2 region. I have updates the details in this post webgisdr not creating backups in us-west-2 region  please let me know if I am missing something.

Thanks,

Girish

CapitalOne

[QaiserHassan_Mohammad]

Hi Girish,

Could you please explain what you mean by "updates in the security group"? I am stuck at the same error.

Regards,

Qaiser