Urgent ArcServer mapservice issue

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03-08-2019 07:52 AM
BillChappell
Occasional Contributor II

Hi,

We have an app that is having issues, and it looks like it's ArcServer but it could be a network issue. And I've scoured the internet for answers but an still stumped. The service draws fast from the endpoint when you tell it to preview or use the JS viewer. However, when querying right from the REST endpoint it's a pig, query all records and it seems to hang and die. Query 200 records and it runs fairly fast but slower then it should.  We are using the Esri-Leaflet API and It can be fast locally, but from outside the firewall it's slow and draws in patches before it stops, before it finishes.

Any ideas or clues?

Layer: streams (ID: 1)  endpoint 

ArcGIS API for JavaScript: WI_PWL2019  built-in JS viewer, from ArcServer Endpoint.  

https://pubgis.health.ny.gov/arcgis/rest/services/WI_PWL2019/MapServer/1/query?where=1%3D1&text=&obj...  200 records. 

https://pubgis.health.ny.gov/arcgis/rest/services/WI_PWL2019/MapServer/1/query?where=1%3D1&text=&obj...  All records..

ArcServer 10.6,, MS Server 2016, 16GB ram

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21 Replies
BillChappell
Occasional Contributor II

LOL, We're stumped and looking forward to what they find. It took 10+ people over 2 weeks to define the issue and come to solution. Using an older version is not the best long term solution but it works for the moment. 

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BillChappell
Occasional Contributor II

Migrated our servers to Arc Server 10.7 and it works great. We now have a long term fix.

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