I have an issue with a Tile Layer that is stuck trying to build a cache. Here's some background: published a tile layer about a month ago and proceeded to build the cache manually. I knew the process was going to take a bit of time, but it was smooth sailing until I began working on level 23, scale 1:70.53. I would run Manage Map Server Cache Tiles tool and it would crash with the 99999 error, some of that might have been due to a server rebooting. Or sometimes I would have to manually stop the build to kill a schema lock. But now I am in a situation where the server is stuck on trying to build on level 23, even though no processes are running. In fact, I have restarted both the service for ArcGIS Server and even rebooted the hosting machine and it is still showing as Building Cache.
How can I stop this process??
Also, why can't I do any manipulation to the services (eg. starting/stopping) in ArcGIS Pro? It used to be a simple exercise in ArcMap but now it seems like manager must be used; but even then the options to start/stop the service is grayed out...
For reference our enterprise environment is at version 10.9.1 and we have separate servers for both ArcGIS Server and Portal.
Small update since my original post on Friday. The cache status is still showing a progress bar like it's being built. This is after having both our ArcGIS Server and Portal servers rebooted a couple of times, as we had a few updates and patches applied.
One item I did try was to run the Manage Map Server Cache Status tool in ArcGIS Pro, hoping it would refresh the system. But alas I was not able to get that tool to the run because of Error 001223: The service is stopped. Honestly, not sure why it is throwing this error because I am not even given an option to stop the service. Has anyone else encountered this issue? Perhaps this is a bug in 10.9.1 enterprise?