Hi all,
I'm running the WebGISDR tool for one of our ArcGIS Enterprise environments (version 11.1). It's been working fine until recently, when I started encountering this error on the Backing Up Server stage
{ "code":500, "messages":[ "Export operation failed. M:\\arcgisserver\\directories\\arcgissystem\\arcgisinput\\[MapServiceName].MapServer\\extracted\\cd\\[somegeodatabase].gdb\\[FeatureClassName].[hash].rd.lock (The process cannot access the file because it is being used by another process)" ], "status":"error" }
This is a MapServer for a Hosted layer.
I’ve already:
Stopped the associated MapServer service via Server Manager
Confirmed the .rd.lock file remains present after stopping the service
Attempted to inspect which process holds the lock using Task Manager, PowerShell, and Process Explorer (even as Administrator), but cannot see command-line details for any ArcSOC.exe processes
Restarted the ArcGIS Server service entirely — still no success
Has anyone else seen this behavior where a .rd.lock file in the extracted service workspace causes the WebGISDR export to fail, even after the service is stopped?
Any advice on how to track down or forcefully release this lock safely? Would love to avoid a recurring restart of Server just for this.
Thanks.
