Problems with token endpoint from external IP

[Lars_HalvorAnundskaas]

Hi,

On my arcgis server installation I can browse the rest endpoint from both the internal and external (set on the firewall/load balancer) IP.

However, when I try to visit /arcgis/tokens, it only works when using the internal IP address.

Accessing it with the external IP just hangs and eventually it times out.

Anyone have an idea what this can be?

Lars

[Lars_HalvorAnundskaas]

Actually the token endpoint does come up through the external ip, sometimes, but after like 90 seconds. With internal ip it comes up immediately.

[nicogis]

- When do you say external you mean using web adaptor or without ?

- what's the version of arcgis server ?

- Do you use http or https ?

- if you use web adaptor : is it installed on same machine of arcgis server?

[Lars_HalvorAnundskaas · Accepted solution]

Hi,

Web adaptor yeah, on the same box, not using HTTPS.

I got this problem solved just a couple hours ago, the problem was that the server didn't reach it's own external IP address. My network dude fixed this and the problem was solved.

I find it a bit wierd. If i had not reached it at all it would be quite clear that arcgis server makes some requests to itself when accessing /tokens - but why does it come up after a minute or two?

Lars

[nicogis]

In code of web adaptor is used surely method Dns.GetHostEntry Dns.GetHostEntry Method (String) (System.Net)  or similar so it's possibly if you have problem with dns it resolves slowly( System.Net.DNS.GetHostEntry )