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Orphaned Records using ArcGIS Enterprise Integration with Cartegraph

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4 weeks ago
GIS412
by
Occasional Contributor

Hello All,

We've been seeing Orphaned Records or "Ghost Features" appearing in some of our feature class attribute tables. These orphaned records contain all null values for field values and do not contain any spatial data. So we cannot see them on the map (not that we'd want to). This has little affect to the user, but it's becoming a problem to try an manage and having to delete the records.

To further complicate the issue, this happens intermittently and at random times during the day. At first, I was thinking it could be from the Cartegraph side (we're doing a 2 way sync) where a sync cannot complete. On the Cartegraph side, there is some sort of cleanup mechanism to erase any record that fails to update or added due to a sync issue. On the GIS, when there is a sync issue there is no cleanup mechanism, so the record is created, but no data is populated. But since some of these Ghost Features are happening during work hours, I'm not sure what could be causing it.

Is anyone else having this issue with their integration with Asset Management Software? (Doesn't have to be with Cartegraph)

Here are some details on our deployment.

ArcGIS Portal 11.5

ArcGIS Server 11.5

ArcGIS Datastore 11.5

SQL Server 2022

Using Traditional Versioning

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