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Object data store does not validate after upgrade to ArcGIS Enterprise 12.0

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1
3 weeks ago
StephenKaranja
by
Frequent Contributor
3 weeks ago

Hi Everyone,

We have a single-machine ArcGIS Enterprise deployment which we've recently upgraded from ArcGIS Enterprise 11.5 to 12.0. After the upgrade, the Object store (which was created at 11.5) does not validate successfully in the ArcGIS Server Manager. It takes a very long time displaying the message "Please wait while your data stores are validated..." and does not finish.

Validating with the ArcGIS Server Administrator Directory gives the following result:

"datastore.name": "oz_o098t6l",
  "datastore.isConfigured": "true",
  "datastore.isRegistered": "true",
  "deploymentMode": "singleInstance",
  "machines": [{
    "machine.overallhealth": "Transitional",
    "platform": "Windows",
    "name": "<MACHINE.EXAMPLE.COM>",
    "role": "PRIMARY",
    "heapSize": "26212MB",
    "healthcheck.enable": "false",
    "status": "Stopping",
    "isSCMHealthy": false,
    "isOMHealthy": false,
    "isDataNodeHealthy": false,
    "s3gStatus": {
      "s3gHttpsPort": 29879,
      "isS3GHealthy": false
    }
  }],
  "datastore.overallhealth": "Unhealthy"

The describedatastore utility gives the following result for the object data store:

Information for object store oz_o098t6l
==================================================
Deployment mode.....................singleInstance
Threshold for READONLY mode.........5120MB
Data store mode.....................READWRITE
Heap Size in MB.....................26212
Coordinator machines................<MACHINE.EXAMPLE.COM>
Registered machines.................<MACHINE.EXAMPLE.COM>
Owning system URL...................https://<MACHINE.EXAMPLE.COM>:6443/arcgis/admin
Portal for ArcGIS URL...............https://<MACHINE.EXAMPLE.COM>/portal

We'd like your assistance in getting the object store to validate successfully in ArcGIS Server Manager. Thanks.

Kind Regards,

Stephen

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1 Reply
GlenterpriseUK
by Esri Contributor
Esri Contributor
3 weeks ago

Hi @StephenKaranja,

I am a bit worried about the "machine.overallhealth": "Transitional" which sometimes means that it was stuck in startup or upgrade.

Have you checked if there is any ports that might be closed or its being blocked?

I would start with the documentation as I remember that there were some gRPC ports that were changed from 11.5 to 12.

gRPC ports in ArcGIS Enterprise are internal Object Store service ports that must be free and allowed locally, even on a single server.

If all ports are open and not being blocked by the firewall, have you attempted restarting the services or even the entire server?

Regards,

Glen

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