Map Services Not Functioning Properly After Windows Patching

08-24-2020 07:22 PM
Occasional Contributor

Hi all,

Our IT Infrastructure team regularly apply windows patches to to our production ArcGIS enterprise 10.7.1 servers. Theses servers are running Windows Server 2012 R2 and are virtual.

While ArcGIS Enterprise reboots successfully after the patching we're noticing that several of our map services aren't functioning correctly (not drawing or processing requests) after the reboot even though their service status is 'started' in server manager. If we subsequently restart the service manually then functionality is restored.

I'm just wondering if there is a service refresh process we should be applying after the patching? Is there a way to identify services that aren't functioning correctly even though they appear to be 'started'? 



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Esri Contributor

Hello Clinton Ballandis,

Is there any consistency with the data sources of the affected map services? This behavior certainly isn't expected, but I'm wondering if the underlying DBMS came up from patching after the Server instance was created, causing an issue in the current set of instances.

-- Chris Pawlyszyn
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