Join existing portal error - Failed to update the indexes

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04-09-2018 07:03 AM
VireshDharmlal
New Contributor II

We have a working ArcGIS portal version 10.5..1 

1. We follow the standard ESRI instructions for setting up a highly available portal.

2. we have copied the content directory to a separate highly available file share with correct permissions

see the screenshot below try to join the second portal with the Primary site. we've also set up network cluster with NLB configuration, the setting has been updated in the portal admin site.( Home > System > Properties) 

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3 Replies
JonathanQuinn
Esri Frequent Contributor

Once the join fails, are all of the directories missing from Portaladmin > System > Directories? Are there multiple NICs on the portal machines?

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VireshDharmlal
New Contributor II

Hi Jonathan, 

true! all of the directories are missing, there is multiple network card. 

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JonathanQuinn
Esri Frequent Contributor

This is a software defect:

BUG-000109084 Unable to add standby Portal to Primary Portal when the system has multiple NICs

I suggest you reach out to support to determine possible workarounds.

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