Issue with ArcGIS Data Store Validation and RecoveryFailed Status

[Kristofer]

Hi Team,

I am facing an issue with the ArcGIS Data Store and would appreciate your assistance in troubleshooting it.

Enterprise Version - 12.1

When I try to validate the ArcGIS Data Store Relational Datastore from the ArcGIS Server Admin page, I receive the following error:

"Server machine returned an error. 'The requested resource could not be found in the system. Please check the parameters and try again."

However, when I validate the Relational Data Store from ArcGIS Server Manager, the validation completes successfully

Additionally, when I run the describedatastore.bat utility to check the ArcGIS Data Store status, it reports RecoveryFailed.

Thanks & Regards,

Kristofer

[JakeSkinner]

Hi @Kristofer,

Are your hosted feature services functioning correctly?

Do you have a recent backup of your Relational Data Store?

[Kristofer]

Hi @JakeSkinner ,

Are your hosted feature services functioning correctly? - Yes all the Services running properly.

Recent Backup - We have VM level backup. Don't have the ArcGIS Datastore backup. We are tried to take backup after upgradation from 12.0 to 2.1 but at a certain point (approx. - 80%) of time its failed.

Regards,

Kristofer

[JakeSkinner]

@Kristofer are you able to create a webgisdr successfully?  The below link may be of assistance:

https://community.esri.com/t5/arcgis-enterprise-documents/automate-arcgis-enterprise-backup/ta-p/914...

[OlaIHamed]

Hello @Kristofer, 

The fact that validation works from Server Manager but fails from the Server Admin page is interesting.

A few questions to help narrow this down:

1. Is this a single-machine or multi-machine deployment?
2. What service account is running ArcGIS Data Store and ArcGIS Server (local account or domain account? If it's a local account, there can be permission and authentication issues between machines. Domain accounts are generally recommended.
3. Were there any recent changes? Machine restart, password change on the service account, certificate update, disk space issues, or Windows updates?

In the meantime, here's what I'd check:

ArcGIS Server logs:
Check the server logs  for the exact error behind that "requested resource could not be found" message. Look for entries around the same timestamp as your failed validation - the detailed error will tell you exactly which resource/endpoint it couldn't find. Also, check the logs when you validate from the ArcGIS Manger Home interface,

ArcGIS Data Store logs:
Check the logs at <Data Store install directory>\logs\<machine name>\server\ - there should be entries related to the recovery failure.

Check disk space on the Data Store machine - RecoveryFailed can sometimes be caused by insufficient disk space for the PostgreSQL recovery process

Also, can you share the full output of describedatastore.bat? That will show the exact state and any details behind the RecoveryFailed status.