Issue: Pop-ups Disabled After Publishing Referenced Map Services

[anbinh]

Hi Community,

We have successfully published referenced Map Services from ArcGIS Pro (3.3.1) to our ArcGIS Enterprise (11.3) in Azure environment. In ArcGIS Pro, pop-ups were enabled, but the pop-ups are disabled when viewing  the published map service in Portal. We have tested publishing few map services, the behavior is consistent within our environment.

As a comparison, when we exported the same data to a local FGDB and published as a hosted feature service, the pop-ups still remain enabled. The publishing process only took 51 seconds, while the EGDB referenced map service would take 8 minutes to publish.  

Has anyone experienced this? Appreciate any tips for troubleshooting why the pop-up settings aren't carrying over during the publishing process, despite being configured correctly in Pro.

[anbinh · Accepted solution]

We have found out that this is a defect in 11.3 that Portal Directory has to be enabled to let pop-ups enabled by default when publishing map services. We have reported this as a BUG to Esri.