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Existing ArcGIS Server URL redirects to Server Setup Wizard

10-27-2018 10:59 PM
Occasional Contributor III

Hello There,

We have been using this ArcGIS Server for years. Now, when i restarted windows server hosting ArcGIS Server, the URL unexpectedly took me to ArcGIS Server setup wizard.

Before restarting the server i successfully updated arcgiscache, arcgisjobs, arcgisoutput & arcgissystem directories location. Using ArcGIS manager i updated these directories from one network location to another.

Below are content of two ArcGIS Server logs

<Msg time="2018-10-28T08:11:49,463" type="WARNING" code="9026" source="Rest" process="4636" 
thread="13" methodName="" machine="ABC1.XYZ.LOCAL" user="" elapsed="">ArcGIS Server Site is not 
initialized. Error creating object to be cached:
<Msg time="2018-10-28T08:11:49,465" type="SEVERE" code="9003" source="Rest" process="4636" thread="13" 
methodName="" machine="ABC1.XYZ.LOCAL" user="" elapsed="">Unable to process request. ArcGIS Server 
Site is not configured. Check with your ArcGIS Server administrator for resolution; 
an ArcGIS Server site is created or machines are added to an existing site using ArcGIS Server Manager.

<Msg time="2018-10-25T16:04:34,256" type="SEVERE" code="6649" source="Admin" process="3492" thread="1"
 methodName="" machine="ABC1.XYZ.LOCAL" user="" elapsed="">Unexpected error while cleaning 
arcgisjobs server directory. String index out of range: -1</Msg>

Kindly suggest.


Windows Server 2012 R2

ArcGIS Server 10.2 : Federated

Thanks for all support

- AS

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3 Replies
by Anonymous User
Not applicable

first, check your portal for ArcGIS up and running
from error messages looks like something wrong with a portal for ArcGIS.
if yes then change the security setting using an admin account and federate again after ArcGIS server up.

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Occasional Contributor III

Thanks for reply Avinash,

By Federation i actually meant, Two ArcGIS Server Sites. We do not have portal implemented in this environment.

I selected this term mistakenly(Apologize)

Any thoughts

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by Anonymous User
Not applicable

Thanks for clarification 
looks like you multimachine architecture for ArcGIS server, Check for you shared service directory and configuration store accessible to server site or not.
Sometimes after a restart, some permission is missed which are not set as server security settings.


Avinash patel