Error: 500 Upgrade 10.5.1 to 10.6 ArcGIS Server

01-25-2018 01:59 AM
Occasional Contributor III

Hi Guys

Yesterday I did the upgrade of ArcGIS Server 10.5.1 to 10.6.

The 10.6 was upgrated , authorized and all services were migrated and All services are running. But I got the msg bellow when I tried to see my rest services .

Error: Error handling service request :Could not find a service with the name 'myservices' in the configured clusters. Service may be stopped or ArcGIS Server may not be running.
Code: 500

Here the server Diagnostic Tool.

ArcGIS Server 10.6 on Linux Single machine

ArcGIS Server 10.6.0 Diagnostic Tool


 DIAG000: Check for installation as root                       [PASSED]
 DIAG001: Check for 64-bit architecture                        [PASSED]
 DIAG002: Check OS version                                     [PASSED]
 DIAG003: Check hostname for invalid characters                [PASSED]
 DIAG024: Check /etc/hosts for hostname entry                  [PASSED]
 DIAG004: Check installed packages                             [PASSED]
 DIAG005: Check system limits                                  [PASSED]
 DIAG008: Check HTTP port                                      [PASSED]
 DIAG009: Check HTTPS port                                     [PASSED]
 DIAG010: Check Xvfb ports                                     [PASSED]
 DIAG020: Check hostname IP address mismatches                 [PASSED]
 DIAG026: Check processes for ArcGIS core services             [PASSED]

There were 0 failure(s) and 0 warning(s) found:

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3 Replies
Esri Regular Contributor


Is 'my services' a folder containing other services, or is this itself a service?

Are you able to open and see the rest endpoints for other services, like in the 'system' folder?

Occasional Contributor III

Hi Randall

"myservices" it´s a sample.

You can see the error here 

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Occasional Contributor III


After contact the local distribuitor , the solution was:

 - Backup of all services using the backup utility

 - Uninstall the Server 10.5.1 (installed on non default folder)

 - Install the Server 10.6 on different Folder ( default folder /home/arcgis)

- Import site via server/admin

Now it´s working on https