Datastoreadmin - Unable to process this request

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08-28-2019 08:13 AM
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New Contributor

Hello,

the adminURL for my Portal DS is https://<domain:2442>/arcgis/datastoreadmin/ (I found that info in a json created by https://<domain:6443>/arcgis/admin/data/findItems?managed=true&f=json)

If I try to go to the /datastoreadmin URL another JSON is created saying 

{
"error" : {
"code" : 403,
"message" : "Unable to process this request.",
"details" : null
}
}

The same goes for 

/datastoreadmin/configure

/datastoreadmin/machines.

If I use https://<domain:2442>/arcgis/datastore/ instead of /datastoreadmin/ I get the ArcGIS Data Store Configuration Status page.

My question is:

Is this a normal behaviour or should I set the adminURL to https://<domain:2442>/arcgis/datastore/ in the Portal's configuration?

Thanks

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4 Replies
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Esri Frequent Contributor

You're not supposed to be able to reach the datastoreadmin page manually and the adminURL appears to be correct for your deployment. Is there a problem you're trying to solve?

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New Contributor

Indeed, I want to add an application to my portal. Could be a WebApp or a StoryMap for example. 

Let's say there are more or less three ways to add such an application (sorry, my Portal is in german so maybe the correct english terms differ a bit):

  1. Create > App > Use Template
  2. Create > Use WebAppBuilder
  3. Maps > Share as... WebApp

They all use an POST addItem call. But only when using the second way to create an app using the WebAppBuilder it creates a working application. The other two get an 502 Bad Gateway after a while (item appears in the Portal's content but cannot be loaded).

Somewhere I saw that the /portaladmin/ URL is called. That's why I thougth it might be a problem because of that.

When I look at the Portal logs I get:

The thumbnail for the item 'dd6b06740b9949cb9b5a47614481f274' (id:dd6b06740b9949cb9b5a47614481f274) could not be updated. Unable to create thumbnail

But maybe you have an idea or hint what to do?

Thanks

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Esri Frequent Contributor

Creating applications don't interact with the ArcGIS Data Store. Only publishing/editing services do, (hosted services or feature services that copy data to the Server during publishing). Thumbnails are created from the printing tools in Server, so perhaps they can't run to create the image for the thumbnail? Try it again with DEBUG Server and Portal logs.

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New Contributor

Hi Jonathan,

seems like the problem lies within our infrastructure. 

I'll investigate more and come back if I have found something.

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