Cache Failing

[SonyaCowper]

Trying to create a cache for our map services.  No matter which map service I pick, it always bails out at 1 hour and 5 minutes.  I'm getting ERROR 001470, and ERROR code:201.  Using ArcGIS Server for 10.3.  I have tried this on a few different map services and each time it bails at 1 hour and 5 minutes. 

Any thoughts on where to look to see why I am being kicked out after just a hour?  I'm at a loss. 

[JakeSkinner]

Hi Sonya,

I would recommend checking the log files in Manager > Logs > View Logs.

[MichaelVolz]

What is the datasource(s) for your cached mapservice?

[SonyaCowper]

File geodatabases

[SonyaCowper]

Here's what I'm getting in my log file:

Could not connect to the identity store as one or more of the connection parameters is incorrect. Verify that you can connect to the identity store outside of ArcGIS Server using the same parameters. [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A8, comment: AcceptSecurityContext error, data 52e, v1db1]

So confused!

[DavidColey · Accepted solution]

You have identity store issues.  Server isn't recognizing your connection.  Are you using the internal user store or are you connecting via Active Directory?  Regardless, you have to make sure you are registered in the admin role from either your internal store login or from your AD login

And since you will be connecting to server from behind your firewall to run a cache, make sure you are connecting to server from Catalog using your internal server connection, and not the external web adapter connection - e:g:

http://<machinename>:6080/arcgis/admin

and not

http://somename.com/arcgis/admin

David

[SonyaCowper]

Thank you David.  I did go back into the identify store and fix that error. 

However I am running the cache using an administrator role and am still timing out on my cache. 

This is my new error:

Error performing identify Error handling service request : java.lang.OutOfMemoryError: Java heap space

[JakeSkinner]

See if you can build the cache using the Manage Tile Cache tool. 

[SonyaCowper]

Restarted ArcGIS Server and am redoing the cache now...I'll let you know if I make past a 1hour and 5minutes. 

[DavidColey]

can you provide any more info about your envrionment and site configuration?