Hi
In our company we got some new user types after 1st July (Creator, Professional and Professional Plus). We bought those licenses to be administered through Portal. We know that the new user types only will be available in ArcGIS Enterprise 11.4 (We are in 11.2, and planning to align with the long term release soon: 11.3, 11.5, etc). However, existing Creators licenses we had, previous the new user types came into effect, they got assigned an ArcGIS PRO Basic license trough my Esri that we could apply to Portal (getting the license file from My Esri an updating the licenses in Portal). We also got the licenses for ArcGIS PRO Standard and ArcGIS PRO Advanced with the Professional and Professional Plus acquired User Types through My Esri and we applied them to Portal. The issue comes with the ArcGIS PRO Extensions that Professional Plus is entitled to. We don't have ArcGIS PRO Extension licenses to apply in My Esri, and now we are told that those Extensions will only be available with ArcGIS Enterprise 11.4 when the new user types will be released in ArcGIS Enterprise. My questions is why we cannot get the Extension Licenses through my Esri in the same way we got the ArcGIS PRO Basic licenses for Creators we already had?. We bought Professional Plus new user types in ArcGIS Enterprise (and we bought them because of the Extensions), but we cannot apply them, and the version to apply them is not even in the market???. This shouldn't be happening, if the Extensions are not available through any interim mechanism, I guess Esri shouldn't be selling Professional Plus for ArcGIS Enterprise.
