Updating ArcGIS enterprise to11.3

[GSala]

Hi,

I was updating ArcGIS Enterprise from version 10.6 to 11.3. I successfully updated ArcGIS Server and installed ArcGIS Portal and ArcGIS Datastore, setting up the server site and the portal site correctly. However, after a few days, I checked the server and noticed that the Portal service was not running. When I tried to restart it, I encountered the issue shown in the attached photos.

[RickeyFight]

@GSala  If possible have you reached out to tech support?

[GSala]

I'll Try that as well. I was hoping that someone in the community had already encountered this issue

[RyanUthoff]

I'm assuming you upgraded directly to 11.3 from 10.6? If so, that is not supported. This could be what is causing you issues. You'll need to upgrade to a lower version first, then upgrade to 11.3.

Upgrade ArcGIS Enterprise—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

[GSala]

Yeah, sorry, I forgot to mention it. I didn’t upgrade directly from 10.6 to 11.3 but went through version 10.9 first.

[simoxu]

Check the portal for ArcGIS account permissions:

At a minimum, this account must be granted the following privileges:

• \arcgis\portal*—Read, write, and execute
• \arcgisportal—Full control

Please see details using the following link:

https://enterprise.arcgis.com/en/portal/11.3/administer/windows/the-portal-for-arcgis-account.htm