Arc GIS Web App builder loading error

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12-16-2020 11:52 PM
Mohammed_KamalAl_Saleh
New Contributor II

Hello 

i installed arcgis enterprise on new machine

all component working well

just i have problem in web app building when start build new app

same error coming from portal and also from web app builder developer edition

 

kindly check the image for detail

tempsnip.png

 

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4 Replies
ChristopherPawlyszyn
Esri Contributor

Hi @Mohammed_KamalAl_Saleh,

At first glance there were two issues where customers removed their logo or didn't define one for the Portal and seemed to report similar behavior, would you try configuring a picture file for your Logo and see if that resolves the behavior?

Configure general settings—Portal for ArcGIS | Documentation for ArcGIS Enterprise
https://enterprise.arcgis.com/en/portal/latest/administer/windows/configure-general.htm#ESRI_SECTION...

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Mohammed_KamalAl_Saleh
New Contributor II

Hi @ChristopherPawlyszyn 

thank you very much for your replay

i add new photo as a logo but unfortunately the problem still exist :slightly_frowning_face:

 

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ChristopherPawlyszyn
Esri Contributor

Hi @Mohammed_KamalAl_Saleh,

Did you set the general logo picture or the one for the shared theme? I would try both, but it may be more advantageous to open a Support case so an analyst can look at the behavior in more detail with you.

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Mohammed_KamalAl_Saleh
New Contributor II

hi @ChristopherPawlyszyn 

i changes the portal for arcgis logo not the shared theme 

the problem come before choose theme 

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