Arc GIS Web App builder loading error

[Mohammed_KamalAl_Saleh]

Hello 

i installed arcgis enterprise on new machine

all component working well

just i have problem in web app building when start build new app

same error coming from portal and also from web app builder developer edition

kindly check the image for detail

[ChristopherPawlyszyn]

Hi @Mohammed_KamalAl_Saleh,

At first glance there were two issues where customers removed their logo or didn't define one for the Portal and seemed to report similar behavior, would you try configuring a picture file for your Logo and see if that resolves the behavior?

Configure general settings—Portal for ArcGIS | Documentation for ArcGIS Enterprise
https://enterprise.arcgis.com/en/portal/latest/administer/windows/configure-general.htm#ESRI_SECTION...

[Mohammed_KamalAl_Saleh]

Hi @ChristopherPawlyszyn 

thank you very much for your replay

i add new photo as a logo but unfortunately the problem still exist 🙁

[ChristopherPawlyszyn]

Hi @Mohammed_KamalAl_Saleh,

Did you set the general logo picture or the one for the shared theme? I would try both, but it may be more advantageous to open a Support case so an analyst can look at the behavior in more detail with you.

[Mohammed_KamalAl_Saleh]

hi @ChristopherPawlyszyn 

i changes the portal for arcgis logo not the shared theme 

the problem come before choose theme