Why am I getting the message "The username you entered is not a member of this organization" when I attempt to log into ARCGIS Online within ArcMap, but when I log in using a web browser, I can get in just fine?

12-08-2016 07:43 AM
New Contributor

I am attempting to use the World Geocode Service and it requires an ARCGIS Online login.  I type my username and password and it gives me the error msg.  When I log in using a web browser I don't get the same msg and I can log in without any errors.

0 Kudos
2 Replies
Occasional Contributor III

Is your ArcGIS Online account log in different from your University one?  If not, click the top option, not the bottom one and see if that works!!

0 Kudos
Esri Regular Contributor

If you close out of ArcMap and go to start>programs>ArcGIS Administrator>Advanced>Manage Portal Connections, is http://www.arcgis.com the first in the list?

0 Kudos