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User cannot sign into ArcGIS Portal

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06-30-2025 01:46 PM
TimHayes3
Frequent Contributor

Hello,

I am using ArcGIS Portal 10.6.1. 

We have a single user who cannot sign into ArcGIS Portal using their SSO credentials. We use SAML with Active Directory. All of our other users can sign in no problem except this one. 

His Portal Profile is like this (Note: not user's real name, but the last name is hyphenated in reality):

First Name

Robert

 

Last Name

Smith-Hansen

 

Username: 

rsmith_hansen

 

Who can see your profile? 

Everyone (Public)

 

Level

1

 

Role

Viewer

 

Organization

Enterprise GIS

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