Unable to access the analysis service

06-05-2017 02:36 PM
New Contributor II

I have installed a Portal for Arcgis with web adaptor and ArcGIS Server Enterprise with web adaptor enabled and a Relational Data Store. The ArcGIS Server is federated with my Portal and configured as hosting server. Both on a single machine and are the same version 10.5.
I verified that the SpatialAnalysisTools GP is started as a Service inside de System folder.
However, after all the settings, even log in the Portal as an administrator, it is not possible to perform analyses.
When I enter a map, click on Analysis and try to perform any spatial analysis function, it returns an error message:
"Unable to access the analysis service"

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3 Replies
Esri Notable Contributor

You'll need to inspect the network traffic using the developer tools within your browser or Fiddler.  For example, using the Chrome developer tools, you'll be able to see a request for the Spatial Analysis Tools GP service:

The response should give you the JSON of the service:

If that request fails, the error you see will be returned.

New Contributor II

Thanks Jonathan!

When I federated ArcGIS Server I input the Services URL: https://localhost/server/rest/services
However, the correct thing was to put the path only to the server. Services URL: https://localhost/server

I removed the server configuration as Hosting Server and unfederate it.

After this, I federate and configured it as Hosting Server and now is possible to perform analyses.

With the same user and with the same layer, now I can perform the spatial analysis operation to Create Buffers.
However, when I try to run Analyze Patterns -> Interpolate Points it gives an error.

I used the same suggested procedure to try to find the new error and could not find it.
The portal user belongs to the admin group, I already tested it with another one that belongs to the publisher group and gave the same error.

error interpolate points arcgis server and portal

I Verified the ArcGIS Server logs (https://localhost:6443/arcgis/manager/log.html) but not found the cause of the problem.

After that, I modified the SpatialAnalystTools service to display information. When accessing the Job by its ID:

Returned the following messages

Job Details: j372c22f1edc24bb5a01eb7bcd921181c (InterpolatePoints)

Job ID: j372c22f1edc24bb5a01eb7bcd921181c

Job Status: esriJobFailed

Job Messages:

  • esriJobMessageTypeInformative: Submetido.
  • esriJobMessageTypeInformative: Executando...
  • esriJobMessageTypeInformative: Executando (InterpolatePoints): InterpolatePoints "Conjunto de Feições" ii 5 false GeometricInterval 10 # # # {"serviceProperties":{"name":"pnt_sphe_G04399_19042017_Prediction","serviceUrl":"http://localhost/server/rest/services/Hosted/pnt_sphe_G04399_19042017_Prediction/FeatureServer"},"itemProperties":{"itemId":"5d32e1105d7e4775964dda888a459a01"}} {"extent":{"type":"extent","xmin":-5335024.1368702492,"ymin":-2433209.0356290783,"xmax":-5332530.37882238,"ymax":-2430686.6136956015,"spatialReference":{"wkid":102100,"latestWkid":3857}}}
  • esriJobMessageTypeInformative: Tempo Inicial: Tue Jun 06 11:49:56 2017
  • esriJobMessageTypeInformative: Executando script InterpolatePoints...
  • esriJobMessageTypeInformative: Publishing Privilege Check: OK
  • esriJobMessageTypeInformative: input layer: layer0,,esriGeometryPoint,90
  • esriJobMessageTypeInformative: Timer: 2.797 Get input Layer layer0
  • esriJobMessageTypeInformative: bounding polygon layer: ,,,0
  • esriJobMessageTypeInformative: Timer: 0.002 Get bounding polygon Layer
  • esriJobMessageTypeInformative: prediction point layer: ,,,0
  • esriJobMessageTypeInformative: Timer: 0.002 Get Prediction Layer features
  • esriJobMessageTypeInformative: interpolated Output features: in_memory\interpolatedContours
  • esriJobMessageTypeInformative: Timer: 0.002 Analyzing parameters
  • esriJobMessageTypeInformative: Timer: 0.001 EBK
  • esriJobMessageTypeInformative: ********* All other tool messages for debugging **********
  • esriJobMessageTypeInformative: [1, 0, u'Executando: EmpiricalBayesianKriging layer0 ii galayer # 5,31760000003874 NONE 75 1,5 100 # PREDICTION 0,5 EXCEED # POWER']
  • esriJobMessageTypeInformative: [2, 0, u'Tempo Inicial: Tue Jun 06 11:49:59 2017']
  • esriJobMessageTypeInformative: [100, -2147467259, u'N\xe3o foi poss\xedvel executar. Os par\xe2metros n\xe3o s\xe3o v\xe1lidos.']
  • esriJobMessageTypeInformative: [100, 824, u'ERROR 000824: A ferramenta n\xe3o tem licen\xe7a.']
  • esriJobMessageTypeInformative: [100, -2147467259, u'Ocorreu um erro ao executar (EmpiricalBayesianKriging).']
  • esriJobMessageTypeInformative: [3, 0, u'Falha em Tue Jun 06 11:49:59 2017 (Tempo Decorrido: 0,01 segundos)']
  • esriJobMessageTypeInformative: AddExceptionError
  • esriJobMessageTypeError: {"messageCode": "AO_100104", "message": "InterpolatePoints failed."}
  • esriJobMessageTypeInformative: Timer: 0.090 cleanup
  • esriJobMessageTypeInformative: Completed script InterpolatePoints...
  • esriJobMessageTypeError: Ocorreu um erro ao executar (InterpolatePoints).
  • esriJobMessageTypeInformative: Falha em Tue Jun 06 11:49:59 2017 (Tempo Decorrido: 3,38 segundos)
  • esriJobMessageTypeError: Ocorreu um Erro.
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New Contributor II

I submitted another specific license question and another employee already answered me:

Thank you very much for your attention.