Our Portal is prompting logged in users to login, again, for only Hosted items when trying to view in maps or view their items details page. This does not happen for our items that have been published via referencing. Items are properly shared to users within the organization.
This is annoying our users and we cannot figure out why this is happening, nor how to stop it.
System information:
Enterprise 10.8.1 multi-machine deployment - disconnected
Portal is Federated with Server and the GIS Server and Portal have separate web adaptors which are configured correctly.
Any advice would be appreciated.
Here are the answers to your questions:
Let me know if you need additional information, I will try to see what I can provide.
Check if the Relational DataStore validates with your Hosting ArcGIS Server. If not, that's your smoking gun.
I would start by rebooting the DataStore service. Server might need one too. I've seen odd behavior like this after Windows OS patching and rebooting the entire ArcGIS Enterprise stack fixed the issue.
The DataStore is not validating with the GIS Server, so I will try rebooting the services and see if that works.
So I tried rebooting and it did nothing to allow the ArcGIS Datastore to connect again. Still not validating. 😭
So I fixed the datastore not validating, turns out it had wiped out the json in its config file.
BUT, I am now still being prompted to sign in not only for hosted data, but referenced as well. Even if I sign in as the data owner, I get the prompt.
I tested with my colleague who signed into the same machine with the same credentials, but did not get the sign in prompt at all....
So I am guessing that it might be related to my windows credentials???? I am going to check that out, but I am still lost as to why this is happening.