portal for arcgis add secure service error generate token

[Mohammed_KamalAl_Saleh]

hello

i have portal for arc gis 10.6 but not federated with the arcgis server

when i add secure service to portal for arcgis by add new item >> add from web 

i type user name and password and check the store credentials option 

but i got error in generating token

(like in the photo with the attachment)

and if added without check store credentials options it will ask me to type credential on map loading and its open

any body has any idea about this problem

notes: 

- portal for arcgis and gis server installed on separated machines

- i configured 2 web adapter 1 for portal and 1 for arcgis server

- portal and gisserver not federated and no plane to federate nowady

regards

[ClintonBallandis1]

Hi,

I had a similar problem generating tokens with our 10.3.1 server and AGOL. When I tried to store credentials I would get an Error Generating Token. The problem in my case was a rule on the firewall that was blocking traffic. So perhaps get your IT department to check if there have been any changes to the firewall. 

Thanks,

Clinton

[JesúsVillalobos]

Did you find the solution? In my case, firewall is not the problem. I switched it off and the problem was not solved.

Thanks!