Portal Creation: Index Service Configuration Failed

RvBalimi · ‎09-25-2020

Hi,

I have just installed ArcGIS Portal 10.8.0 on Linux and I'm trying to create a Portal. However, everytime I try to create the Portal it fails with an index service configuration error message.

Prior to installation, I completed all of the prerequisites so all tests were passed by the diagnostics tool.

I have encountered the exact same error message when using the Enterprise Builder or by installing the Portal separately.

When I look at the logs, I see the following:

<Msg time="2020-09-24T14:14:42,403" type="WARNING" code="218015" source="Portal" process="54920" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Started Index Service.</Msg>
<Msg time="2020-09-24T14:15:42,923" type="WARNING" code="218014" source="Portal" process="54920" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Starting Index Service.</Msg>
<Msg time="2020-09-24T14:15:52,278" type="INFO" code="110905" source="Data Store" process="55085" thread="71" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Failed to start spatiotemporal big data store machine. HTTP GET request failed. Connect to localhost:7220 [localhost/127.0.0.1] failed: Connection refused (Connection refused)</Msg>
<Msg time="2020-09-24T14:15:52,280" type="SEVERE" code="110902" source="Data Store" process="55085" thread="71" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Failed to configure spatiotemporal big data store. Failed to start spatiotemporal big data store machine.
Caused by: HTTP GET request failed. Connect to localhost:7220 [localhost/127.0.0.1] failed: Connection refused (Connection refused)</Msg>
<Msg time="2020-09-24T14:15:52,281" type="SEVERE" code="218028" source="Portal Admin" process="55085" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Index Service configuration failed.</Msg>
<Msg time="2020-09-24T14:15:52,281" type="SEVERE" code="110303" source="Data Store" process="55085" thread="71" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Attempt to configure data store failed. Failed to configure spatiotemporal big data store.
Caused by: Failed to start spatiotemporal big data store machine.
Caused by: HTTP GET request failed. Connect to localhost:7220 [localhost/127.0.0.1] failed: Connection refused (Connection refused)</Msg>
<Msg time="2020-09-24T14:15:52,281" type="SEVERE" code="218028" source="Portal Admin" process="55085" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Index Service configuration failed.</Msg>
<Msg time="2020-09-24T14:15:52,282" type="SEVERE" code="209024" source="Portal Admin" process="55085" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">The process of creating a new site failed. Reverting site creation. Index Service configuration failed.</Msg>
<Msg time="2020-09-24T14:15:57,924" type="WARNING" code="218015" source="Portal" process="54920" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Started Index Service.</Msg>
<Msg time="2020-09-24T14:16:07,368" type="INFO" code="209074" source="Portal Admin" process="55085" thread="1" methodName="" machine="HIDEMACHINENAME" user="" elapsed="" requestID="">Connection file deleted from disk.</Msg>

Any help would be greatly appreciated.

Thank you

ElliotJones · ‎11-19-2020

Hi @RvBalimi,

Couple questions for you here:

What distro and version of Linux are you using?
Do your machine(s) have multiple NICs?

As an aside, are you attempting to use Portal for ArcGIS on the same machine as the ArcGIS Data Store (Spatiotemporal)?

FrankieEast · ‎02-17-2021

HTTP GET request failed. Connect to localhost:7220

is 7220 blocked by firewall?

GrantMullins · ‎06-13-2022

Were you able to find a solution? I'm seeing some similar errors and keep hitting dead ends looking for the fix.

Thanks for any help.