Layer cannot be added, service not found adding Scene layer in Portal

[RachelS]

Hi,

I've published a scene layer from Drone2Map to Portal creating a hosted scene layer.

However when I click on it to 'Open in Scene Viewer' I get the error message 'Layer cannot be added, Service not found'.

Anyone any ideas how I can get it to open?

Thanks

[CodyPatterson]

Hey @RachelS 

How long ago was this added? Sometimes it may take the server a little longer to start the service. If it's been over 1-2 hours, then I would access the ArcGIS Server Manager and see if the service appears inside of the folder you added it to, if it's not there, readding may be best.

Cody

[RachelS]

Hi @CodyPatterson 

I've gone into ArcGIS Server Manager and the scene layer is not there even though it's in my showing in Portal.

I've added it to ArcPro and tried to publish it from there but I'm getting the error 'Your portal does not support publishing web scene layers.' 

I'm not sure why this is.

Regards

Rachel

[TimoT]

 Have you published and tested scene layers before?

What version of ArcGIS Enterprise are you on?

• If 11.3 or lower, do you have a tilecache datastore?
• If 11.4, do you have an object store?