Layer cannot be added, service not found adding Scene layer in Portal

[RachelS]

Hi,

I've published a scene layer from Drone2Map to Portal creating a hosted scene layer.

However when I click on it to 'Open in Scene Viewer' I get the error message 'Layer cannot be added, Service not found'.

Anyone any ideas how I can get it to open?

Thanks

[CodyPatterson]

Hey @RachelS 

How long ago was this added? Sometimes it may take the server a little longer to start the service. If it's been over 1-2 hours, then I would access the ArcGIS Server Manager and see if the service appears inside of the folder you added it to, if it's not there, readding may be best.

Cody

[RachelS]

Hi @CodyPatterson 

I've gone into ArcGIS Server Manager and the scene layer is not there even though it's in my showing in Portal.

I've added it to ArcPro and tried to publish it from there but I'm getting the error 'Your portal does not support publishing web scene layers.' 

I'm not sure why this is.

Regards

Rachel

[TimoT]

 Have you published and tested scene layers before?

What version of ArcGIS Enterprise are you on?

• If 11.3 or lower, do you have a tilecache datastore?
• If 11.4, do you have an object store?

[RachelS]

Hi @TimoT 

I'm using 11.3, I've had a look and it seems it it I don't have a tilecache datastore.

I've never published scene layers before, so that would explain it.

I'm just wondering is this something ESRI would have installed with the upgrade to 11.3 or is straightforward for me to do myself?

Thanks

Rachel

[TimoT]

Hi @RachelS,

It's hard to say what Esri should have done for you as it depends on the scope of their work package(s). They may have only been asked to upgrade existing ArcGIS components, which may not have included a tile cache datastore.

To verify if you have a tile cache datastore, refer to the How do I determine which data stores I have section in this blog.

Installation of a tile cache datastore is fairly straightforward with administrative access to the ArcGIS Enterprise machines; just follow the steps outlined in Esri documentation. However, the difficult part is typically in the planning and design phase. There are many questions to consider, such as:

• What are your expected use cases?
• Machine specs of existing hardware
• Will a new dedicated machine be required for the tile cache datastore?
• Tile cache datastore is deprecated in 11.4, with the object store being the new location for hosted scene layer caches

Without proper planning, you may affect the reliability, performance, and purpose of your system.

[RachelS]

Hi @TimoT 

Thanks for this, I'll take this into consideration when speaking with my IT and ESRI.

Regards

Rachel