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Cross-App URLs being Renamed in Web Maps

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06-07-2021 07:51 AM
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JCGuarneri
Frequent Contributor

Bit of a head scratcher here. I'm trying to configure a custom app url to invoke activity in Cityworks Mobile. I'm configuring the URL per Cityworks' documentation, and the link works if I open it in a browser on the mobile device. However, it does nothing in Collector, Field Maps, or Explorer. After some digging, I confirmed that it was configured correctly and passing all the correct information when I set up the popup in the map in Portal, but when that map is reloaded, the url is changed. The URL I setup is:

cityworks9://createWorkActivity....
 
After a reload, it's changed to:
 
#createWorkActivity....
 

I suspect the link Collector, etc, see is the latter one, which would explain why it doesn't react like a link.

I have a similar link setup to connect to Survey123 in several maps, and I have not encountered this issue before. Is there some kind of setting that I'm missing on the Portal end to allow the Cityworks url to stick?

 

Edit: I've also discovered this is an issue in ArcGIS Online, so it's clearly not tied to my environment or to the Enterprise version.

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m3
by
Frequent Contributor

We're on 10 something.  But it doesn't work for me on regular AGOL either

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