Cannot import WMTS into Entreprise portal

10-28-2020 09:24 AM
New Contributor III

Hi everyone,

We are trying to get this WMTS to work in our enterprise environment:

We get an error when we add it as a layer in portal for arcgis (it cannot add the service as it does not seem to recognize the URL) . It works fine in open AGOL, ArcMap and ArcGIS Pro.

We tried the following:

- Updating the proxy hosts Security>Config>Update Security Configuration

- Trying to add the WMTS as a basemap in portal

- As we are in a very strict IT infrastructure we gave our IT department the URLs we need to access for mapping: everything is ok on their side

- we added from trusted servers in the portal but it didn't work either

- we queried the following url: https://webadaptor.domain/portal/sharing/checkURL.jsp?url= We got the following results:

{"secured": false,


"httpStatusMessage": "HTTP/1.1 200 ok",

"httpResponse":" ",



Did some of you got a similar issue? I still think that there is an issue with the allowProxyHost in the portal configuration but I am not sure how to solve it.

Thanks for your help!



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4 Replies
Esri Contributor

Hi Mélanie,

Can you check the browser Network tab when that error occurs? There is likely a request being sent to the WMTS server or to Portal silently that is returning an error.

I was able to add the service to a web map in my Portal 10.7.1 environment just fine, I used the URL below.

If you can share the error or URL that is failing, I may have some other ideas.

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New Contributor

Hi Sam,

I'm working with Melanie on this issue. 

One thing is fixed : we had a problem of recognition of the Sectigo certificate used by th service on the Portal hosted server. The link wasn't secure.

We can reach this URL : and read the content of the service

But we still don't reach the service on our Portal.

And I don't understand why.

Best regards.


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New Contributor III

Hi Nicolas / Melanie,


Did you manage to fix this issue? I'm having the same issue wih one of the external WMS/WMTS services we need to consume in out Portal.

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New Contributor III

I'm having the same issue for my ArcGIS Enterprises 10.8.1, I was able to add WMTS a few years ago (maybe prior 10.8.1 version) but not lately.  It worked fine on ArcGIS Online and in ArcCatalog.  I got the following error when I tried to add WMTS to my Portal, "The WMTS service, https://xxxxxxx/wmts, can't be added to the map. It's either not available or you have entered an invalid URL for the type of layer you want to reference."

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