I have a map service that contains a point feature class and a DEM raster (from mosaic dataset). When I published from ArcMap, the map service would display the DEM's Pixel Value upon doing an Identify in ArcMap or ArcPro. Now I have rebuilt the source project in ArcGIS Pro and the popup works fine in the project, but when I republished the service, when I try to do an identify on the actual service in ArcMap I get No Identified Features found, and when I click on DEM in the map in Pro, no pop-up comes up at all. (the pop-up does come up for the point features)
I can't get my pop-up to work again for my raster when publishing from ArcPro to display the pixel value. I tried to turn on all of the fields in the Configure pop-up dialog, but that didn't help.
Which is already raised in the Esri community; please refer to the link below.
https://community.esri.com/t5/arcgis-pro-questions/no-pop-up-for-dem-raster-when-publishing-map/td-p...
I recommend considering this as an idea and including this feature in upcoming versions.
Thanks
