As my organization's lone dedicated GIS personnel, I often need to train new users on how to use Portal, or develop new workflows on their behalf. However, having an 'administrator' Role, I have options and menus made available through my credentials that they do not. As such, training other users becomes quite difficult when I access menus and links that do not even appear within their user interfaces. Many times I have sent a screenshot, or explained over the phone, to a user explaining how to execute a particular workflow, to which they reply back saying 'I don't even see that option on my screen!', which of course, they don't, because they have a lower User Type or Role associated with their login, and that option isn't available to them. In short, it is very difficult to train users on the system when it's not an 'apples-to-apples' comparison.
I've tried creating a 'test account' to simulate logging in at a reduced level, but our Enterprise utilizes Single-Sign On through our Active Directory, and our organization's IT policy prohibits me from owning two logins. Any 'fake' Portal profiles that aren't fully fleshed-out inevitably encounter integration errors with the greater system and are not reliable as testing mechanisms.
Can the development team consider creating a tool for Administrators to simulate the Portal interfaces, as they appear to end-users with lower User Types and Roles? This would really help out from a training perspective.
Thanks!
