problems with arcgis earth

08-09-2017 07:51 AM
New Contributor

Please help me.

I am trying to do the on-line training of ArcGis Earth, but when I try to sign in, it doesn´t sign in and I get the message :  Unable to connect to the portal. Please make sure that the specified portal is up, running and the URL is correct.

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1 Reply
Occasional Contributor

Hello Mauricio,

Do you have the correct URL of your portal and if so, is the portal up and running?

In the example below I purposely added an incorrect portal with my name.

I can add the correct url and Earth will add the portal.

You can also check first to see if your portal is up and running.

Hope this helps!

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