ArcGIS Earth Proxy Authentication

[JamieDoherty]

Hi there,

I have just downloaded the ArcGIS Earth application and I had hoped to be able to roll this out to planners and other teams within our department.  However, the resolution never changes when I zoom in from the initial globe view.  When I try to add any background maps(for instance World Imagery) from AGOL I get the error message "Proxy Authentication Required."  How would I get around resolving this issue and displaying the advantages or ArcGIS Earth to the team?

Thanks all

Jamie

[JasmineDu]

Hi Jamie,

It seems like you are having a problem connecting to network. Are you working behind firewall? If so, I'd suggest you can set up a VPN for PC or in Earth personal setting. 

Best,

Jasmine

[JürgenAchilles]

Hi

I also have proxy error with ArcGIS Earth 

our network guy said nothing to do with our proxy. It fails with the proxy disabled also.  It also fails outside the network with an external adsl connection as he suspects the authentication is not set up correctly.

regards

Jürgen

[MehdiEtemadi]

I have the same issue. I can't sign in with my esri account.How can I fix it?

[JasmineDu]

Hi guys,

You can try to open AGOL from IE to check if it works.We uses the default Internet Settings (IE) proxy, so if it works fine from Internet Explorer on the server, it should be ok from ArcGIS Earth as well. Let me know if it works. 

Best,

Jasmine