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ArcGIS Earth not reading web map configuration properly

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1
3 weeks ago
EGISEGIS
New Contributor

As an organization, we have a main "Data Catalogue" web map configured in an enterprise portal, meant to be a central directory of authoritative layers so users don't have to dig around for their data every time they open up Earth. Users would simply add this web map one time, with pre-curated group layers and a basemap, then turn layers on and off to suit their needs.

These group layers have visibility turned off by default, with the "Imagery Hybrid" basemap configured and saved as a web map. 

However, even with the "Autosave Workspace" and "Continue where you left off" options selected in settings, the web map has all layers turned on and overwrites the Imagery basemap with the standard Topographic basemap whenever ArcGIS Earth is launched.

This causes pretty considerable performance issues as all of the group layers try to load all at once on launch, and just general annoyance from having to change the basemap and turn everything off that isn't relevant every single session.

Why are webmap settings not being honored when added to Earth? Has anyone else experienced something similar? There may be some hidden flag in the config file but I haven't been able to find a solution. For the amount of money spent on the ESRI ecosystem, this is a fairly basic cross-compatibility issue for something that should be seamless IMO.

Thank you in advance for any ideas

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1 Reply
Lexie
by
Occasional Contributor

Hi @EGISEGIS ,

Thank you very much for sharing this detailed feedback 

1. Regarding the basemap behavior:
We have not been able to reproduce the issue where the Imagery Hybrid basemap is replaced by Topographic on launch. ArcGIS Earth will keep the basemap that was last used when Earth was closed, so you should normally see the previously used basemap when restarting the application. If you are able to share the web map or any sample data with us (even a simplified version), it would greatly help us investigate more accurately and pinpoint the root cause.

2. Regarding group layer visibility:
ArcGIS Earth currently follows this logic:

  • Visibility changes that are not saved within Earth itself will reset on restart. When Earth launches, it reads the latest visibility settings directly from the web map. This ensures that any updates on the web side are always reflected correctly.

  • Group layer visibility is influenced by the visibility of its sublayers. If any sublayer within a group is set to visible, Earth will treat the entire group as visible on startup.

We completely understand why this creates confusion and unexpected loading behavior, and we have recorded your needs for further evaluation and improvement.

Workaround (current option):
Suppose you turn off the visibility of all sublayers in the web map before saving it. In that case, ArcGIS Earth will not load or activate these layers at startup, reducing initial load time and improving performance.


We truly appreciate you taking the time to raise this — feedback like yours helps us improve the product. Please feel free to share any data or additional details if you're open to it, and we’ll be glad to continue investigating.

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