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why does the toolbox and catalog windows disappear?

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10-14-2017 09:50 AM
lindatomaselli
Emerging Contributor

I am working along and then all of a sudden the toolbox disappears.  When I click on the icon, nothing happens.

Then I discovered that I could get the toolbox by clicking on the catalog button.  But now that has disappeared also.  Where did they go, and how can I get them back?  Once this happened, they are gone for any other session that I open.

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XanderBakker
Esri Esteemed Contributor

First try to delete the normal.mxt as described in this thread: https://community.esri.com/message/601983?commentID=601983#comment-601983 

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4 Replies
DanPatterson_Retired
MVP Emeritus

Lucky for you there is old school menus

catalog -  Windows, then select catalog

Arctoolbox - Geoprocessing then Arctoolbox

If they still dont reappear, then you will have to reset your application profile, for which there innumerable threads referring to this.

lindatomaselli
Emerging Contributor

Nope. I tried both and neither worked.

How do I reset my application profile?

Why would this happen so randomly?

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lindatomaselli
Emerging Contributor

Thanks for your quick reply.

The instructions to reset the application profile look forbidding. This never happened in 10.4. If I reinstall 10.4, will I lose my models?

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XanderBakker
Esri Esteemed Contributor

First try to delete the normal.mxt as described in this thread: https://community.esri.com/message/601983?commentID=601983#comment-601983