Opening geocoding toolbar makes arcmap unresponsive.

[Stella-MarisA]

Hi

I am using arcgis 10.1. The mxd opens fast but as soon as i try to add the geocoding tool it starts spining and wont respond. This is the only tool that has this issue. The message arcmap is not responding pops up. I have reset the application. I have reset the normal template and created new one. It is still spinning and wont open the tool. Please what can i do to rectify this.  Any help will be appreciated.

Thanks

[MichaelVolz]

Can you provide some screenshots of adding the geocoding tool?

Have you tried this process on a different computer?

What is the operating system of the machine (Windows 7, Windows 10, Windows XP), as 10.1 is rather dated at this point in time?