License Server Status: NOT RUNNING

[DarrenYoung]

I am moving the ArcGIS Desktop program and the License Server program from an old PC to a new PC. I have successfully authorized my ArcGIS Desktop but when I try to start the license service in my License Server Administrator, either nothing happens or I get a pop-up window from ESRI.exe that says: "The Sentinel SuperPro Driver is not installed on this system."

[DarrenYoung]

Downloaded 10.5.1 and the same error is still occurring. Going to the Sentinel Driver download brings me to a “Page Cannot Be Displayed”.

Thanks,

Darren Young | IS&T Technician | PO Drawer G | Springdale AR 72765-2030

Office: (479) 927-7124 | Mobile: (479) 231-6904 | www.georgesinc.com<http://www.georgesinc.com/>

[RebeccaStrauch__GISP]

Are you on maintenance for the software? I'm assuming you are since you can download the 10.5.1 from  Myesri.  You may need to contact tech support for your particular issue.

Do do you have any other software installed on your machine that uses the Flexlm software or that needs a sentinal drive?  Erdas/imagine/Hexigon (I think that is the new company name) software is one that comes into mind.  There may be a conflict t may take some research to get both to work (I have been able to get them both to work on my desktop)

however, one last suggestion...make sure you totally uninstalled the previous lm, and then rename the folder so it has to rebuild.  I would take a copy of the folder before the un install.

[DarrenYoung · Accepted solution]

The issue has been resolved. When I first authorized the license, I selected "Authorize with Esri now using the Internet" which resulted in the issue. I fixed it by de-authorizing the license, then I authorized it by selecting "Authorize by email to receive authorization file". Then I saved the authorization file to my computer and in license manager I selected "I have received an authorization file and am now ready to finish the process.". And this started the License Service for me. Thanks for the help!