Error 7581 when deauthorizing a single use license for ArcGIS 10.4

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09-24-2019 05:37 PM
WenAn
by
New Contributor

When trying to deauthorizing a single use license from a machine using the software Authorization Wizard. Following error showed up:

7581: Online return/repair request for the activition ID ESUxxxxxxxxxxxxxx is not originated from the original client machine. [Incident#xxxxxxxxxxxxxx]

Any one has any idea?

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1 Reply
AmnoyAm
Esri Regular Contributor

Wen An,

ArcGIS Single Use licenses are stored in the trusted storage which is anchored to various components of the operating system.  When one or more of these components change, the trusted storage becomes corrupt.  The licenses within it are no longer accessible.

In your case, its possible the hostname, ip address, UMN, etc may have changed and changing the identity as a result.  The error indicated that the application is trying to deauthorize licenses from a different machine it was authorized with.  

Moving forward, you can manually delete the trusted storage and retrieve your license through the Recover Lost Licenses tab of MyEsri.  If you need assistance with this, I recommend you contact Esri Technical Support.  An analyst can walk you through the process if necessary.