ArcGIS test Connection utility error

[jyotisawle1]

In ArcGIS test Connection utility, report is unavailable for network latency and nework route. I'm using version 10.4.1.

What's the fix for that?
Thanks,

Jyoti

[JayantaPoddar]

Are you still having difficulty in connecting to ArcGIS Online or add basemap using ArcMap?

[jyotisawle1]

It is working fine to add basemap using ArcMap & no issues for connecting ArcGIS Online.