Version incompatibility between AGOL and Enterprise

[inyd]

I have copied a dashboard from AGOL to Enterprise by using this tutorial: https://support.esri.com/en/technical-article/000018924 All the feature layers and the webmap is copied with success.

When I open the dashboard in Enterprise I get this message:

"Error

This is a newer dashboard item version than your app supports. Contact your administrator."

Enterprise has the version 10.9.1.

Does anyone have any idea why this happens?

[jcarlson]

Odds are there's something in the latest updates to Dashboards in AGOL that are beyond the 10.9.1 capabilities. Keep in mind that AGOL updates quarterly, as opposed to Portal's semi-annually, and Portal tends to lag behind AGOL a bit on top of that.

If you've checked out the differences between AGOL Dashboards and Portal, the gap is pretty significant at the moment. I would be willing to bet that your AGOL Dashboards will work in Portal 11.0.

[jcarlson]

Any chance you can pull the JSON definition of the dashboard? That would be the easiest way to look for specific capabilities that might be causing this message.

[TimMatisziw1]

This same problem exists with ArcGIS Enterprise Portal 11.0 and ArcGIS Online when trying to clone content from AGOL to an organization's Portal.