Trouble Logging into New Dashboard

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1
05-11-2014 05:20 PM
PeterTimmers
Occasional Contributor III
Anyone else had the trouble with the newest version of the Dashboard where the splash screen to login appears blank and doesn't let you login.

[ATTACH=CONFIG]33742[/ATTACH]

I know it's my end because it only happens on one of my machines. But would anyone know what causes this?  It's like the URL is being blocked.
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1 Reply
TifPun
by
Occasional Contributor II
Hi Peter,

Were you able to login to your organization from the web browser using the same machine? On the blank area Dashboard is actually trying to show the login page, and the page itself is defined by your org admin, so trying to sign in from somewhere other than Dashboard will be a good test.

There are a few more pieces of information that would be helpful for us to understand the issue better:
- Using Fiddler or other web debugging tools, did you see any 4xx errors when the Dashboard was loading up the blank page?
- Did you download your Dashboard from ArcGIS Online (http://www.arcgis.com/opsdashboard/OperationsDashboard.application), or from your Portal for ArcGIS?
- How is your portal secured? Is it by token, network credential or PKI?

Thanks

Tif
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