I posted the original post with another account. Sorry for the delay. However, my layer is housed in a Oracle database. I was never able to get the Dashboard counts to be correct with the service published off default. However, I was able to get the correct counts with a service published off a version. The dashboard is used to monitor complaints, so pulling from the editing version gives our management a real time view. This was not my original plan, but works. We do have another service published off default with attachments in our organization that experienced the same count issues in the dashboard. Somehow theirs worked fine after a few days. I'm at a loss for an explanation. We did verify in testing that after the database is compressed the counts are corrected in all cases. Hope this helps.