Dashboard cannot log in to Portal

[SebastiánVázquez]

Dear Friends,

I am currently trying to use Dashboard (latest version) with Portal (10.3.1 + IIS 7) through a public URL. The connection is encrypted with a valid SSL certificate. Whenever I try to log in, I receive an error message as shown below. I have been searching through these forums but could not find any post regarding this issue. 

Translation: "The underlying connection was closed: An unexpected error occurred on a send"

Is there any chance to debug Dashboard? Is there any Log to check out? I guess the problem is related either to web adaptor or IIS.

Any help would be very appreciated.

Thank you very much in advance

Sebastián Vázquez 

[DavidLARUELLE]

I found a solution that worked for me :

Checking SSL setup for my Apache server I saw some protocol version were disabled. After enabling them it works like a charm.

Old config for file conf\extra\httpd-ssl.conf :

         SSLProtocol all -SSLv2 -SSLv3 -TLSv1

New config :

         SSLProtocol all

I hope this will help!

[TifPun]

Hi Sebastián, 

There's no way to Debug Dashboard, but for network problem like the one you're seeing here, you might want to use web debugging tools like Fiddler to find out the web request that gives you this error and details about the it (e.g. request URL, error code, message).  

Thanks 

Tif