Cannot install on Windows 7 64-bit

6406
2
07-19-2013 05:53 AM
AndrewMilanes
Occasional Contributor II
I installed .NET 4.5 first, but I still can't get dashboard to install.  Here is the error:

PLATFORM VERSION INFO
 Windows    : 6.1.7601.65536 (Win32NT)
 Common Language Runtime  : 4.0.30319.17929
 System.Deployment.dll   : 4.0.30319.17929 built by: FX45RTMREL
 clr.dll    : 4.0.30319.17929 built by: FX45RTMREL
 dfdll.dll    : 4.0.30319.17929 built by: FX45RTMREL
 dfshim.dll    : 4.0.41209.0 (Main.041209-0000)

SOURCES
 Deployment url   : file:///C:/Users/andrew/Downloads/OperationsDashboard.application
 Deployment Provider url  : http://www.arcgis.com/opsdashboard/OperationsDashboard.application
      Server  : ArcGISOnline
 Application url   : http://static.arcgis.com/opsdashboard/OperationsDashboard.exe.manifest
      Server  : ArcGISOnline

IDENTITIES
 Deployment Identity  : Operations Dashboard.app, Version=10.1.1.142, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil
 Application Identity  : Operations Dashboard.exe, Version=10.1.1.142, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil, type=win32

APPLICATION SUMMARY
 * Installable application.
 * Trust url parameter is set.
ERROR SUMMARY
 Below is a summary of the errors, details of these errors are listed later in the log.
 * Activation of C:\Users\andrew\Downloads\OperationsDashboard.application resulted in exception. Following failure messages were detected:
  + Downloading http://static.arcgis.com/opsdashboard/ArcGISRuntime10.1.1.zip.deploy did not succeed.
  + Unable to read data from the transport connection: The connection was closed.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
 No transaction error was detected.

WARNINGS
 There were no warnings during this operation.

OPERATION PROGRESS STATUS
 * [7/19/2013 8:48:23 AM] : Activation of C:\Users\andrew\Downloads\OperationsDashboard.application has started.
 * [7/19/2013 8:48:24 AM] : Processing of deployment manifest has successfully completed.
 * [7/19/2013 8:48:24 AM] : Installation of the application has started.
 * [7/19/2013 8:48:24 AM] : Processing of application manifest has successfully completed.
 * [7/19/2013 8:48:26 AM] : Found compatible runtime version 4.0.30319.
 * [7/19/2013 8:48:26 AM] : Request of trust and detection of platform is complete.

ERROR DETAILS
 Following errors were detected during this operation.
 * [7/19/2013 8:49:29 AM] System.Deployment.Application.DeploymentDownloadException (Unknown subtype)
  - Downloading http://static.arcgis.com/opsdashboard/ArcGISRuntime10.1.1.zip.deploy did not succeed.
  - Source: System.Deployment
  - Stack trace:
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)
   at System.Deployment.Application.SystemNetDownloader.DownloadAllFiles()
   at System.Deployment.Application.FileDownloader.Download(SubscriptionState subState)
   at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
   at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
   at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
   at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
   at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
  --- Inner Exception ---
  System.IO.IOException
  - Unable to read data from the transport connection: The connection was closed.
  - Source: System
  - Stack trace:
   at System.Net.ConnectStream.Read(Byte[] buffer, Int32 offset, Int32 size)
   at System.Deployment.Application.SystemNetDownloader.DownloadSingleFile(DownloadQueueItem next)

COMPONENT STORE TRANSACTION DETAILS
 No transaction information is available.

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2 Replies
RossScott
New Contributor II
I am having the same issue

PLATFORM VERSION INFO
Windows    : 6.1.7601.65536 (Win32NT)
Common Language Runtime  : 4.0.30319.1008
System.Deployment.dll   : 4.0.30319.1 (RTMRel.030319-0100)
clr.dll    : 4.0.30319.1008 (RTMGDR.030319-1000)
dfdll.dll    : 4.0.30319.1 (RTMRel.030319-0100)
dfshim.dll    : 4.0.31106.0 (Main.031106-0000)

SOURCES
Deployment url   : file:///C:/Users/itprt6701/Downloads/OperationsDashboard%20(3).application
Deployment Provider url  : http://www.arcgis.com/opsdashboard/OperationsDashboard.application
      Server  : ArcGISOnline
Application url   : http://static.arcgis.com/opsdashboard/OperationsDashboard.exe.manifest
      Server  : ArcGISOnline

IDENTITIES
Deployment Identity  : Operations Dashboard.app, Version=10.1.1.142, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil
Application Identity  : Operations Dashboard.exe, Version=10.1.1.142, Culture=neutral, PublicKeyToken=f464941b06bea132, processorArchitecture=msil, type=win32

APPLICATION SUMMARY
* Installable application.
* Trust url parameter is set.
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Users\itprt6701\Downloads\OperationsDashboard (3).application resulted in exception. Following failure messages were detected:
  + Failed to load the runtime. (Exception from HRESULT: 0x80131700)

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [08/02/2013 10:34:48 AM] : Activation of C:\Users\itprt6701\Downloads\OperationsDashboard (3).application has started.
* [08/02/2013 10:34:48 AM] : Processing of deployment manifest has successfully completed.
* [08/02/2013 10:34:48 AM] : Installation of the application has started.
* [08/02/2013 10:34:49 AM] : Processing of application manifest has successfully completed.
* [08/02/2013 10:34:51 AM] : Found compatible runtime version 4.0.30319.
* [08/02/2013 10:34:51 AM] : Request of trust and detection of platform is complete.
* [08/02/2013 10:35:03 AM] : Downloading of subscription dependencies is complete.
* [08/02/2013 10:35:03 AM] : Commit of the downloaded application has started.

ERROR DETAILS
Following errors were detected during this operation.
* [08/02/2013 10:35:03 AM] System.Runtime.InteropServices.COMException
  - Failed to load the runtime. (Exception from HRESULT: 0x80131700)
  - Source: System.Deployment
  - Stack trace:
   at System.Deployment.Application.NativeMethods.GetRequestedRuntimeInfo(String pExe, String pwszVersion, String pConfigurationFile, UInt32 startupFlags, UInt32 runtimeInfoFlags, StringBuilder pDirectory, UInt32 dwDirectory, UInt32& dwDirectoryLength, StringBuilder pVersion, UInt32 cchBuffer, UInt32& dwLength)
   at System.Deployment.Application.Win32InterOp.SystemUtils.CheckSupportedImageAndCLRVersions(String path)
   at System.Deployment.Application.SubscriptionStore.CheckApplicationPayload(CommitApplicationParams commitParams)
   at System.Deployment.Application.SubscriptionStore.CommitApplication(SubscriptionState& subState, CommitApplicationParams commitParams)
   at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
   at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
   at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
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DeniseKing
Esri Regular Contributor
Both of your error logs are showing the cause of the installation error - found compatible runtime version 4.0.30319 - which isn't compatible with Operations Dashboard for ArcGIS. Operations Dashboard for ArcGIS requires .NET Framework v4.5 and this references a previous version.

We've seen numerous cases where installation errors occur because of incompatible .NET Framework v4x are found although .NET Framework 4.5 is listed in Programs. Here are couple of ways to detect actual version of .NET Framework versions installed.


  1. Run .NET Version Detector tool on machine returning installation error for Operations Dashboard for ArcGIS. [ATTACH=CONFIG]26816[/ATTACH]

  2. Scroll to bottom of 'blue' section to see list of installed .NET Frameworks, my Win7 64-bit OS laptop has versions:

  3. .NET FW 1.1 SP 1
    .NET FW 2.0 SP 2
    .NET FW 3.0 SP 2
    .NET FW 3.5 SP 1
    .NET FW 4.5 Client
    .NET FW 4.5 Full

  4. Does your machine return .NET FW 4.5 Client and/or .NET FW 4.5 Full?

  5. Next, open Registry Editor on machine returning installation error for Operations Dashboard for ArcGIS.

  6. Navigate to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full

    subkey


  7. Check for a

    DWORD

    value named

    Release

    .


  8. The existence of this DWORD indicates that the .NET Framework 4.5 has been installed on that computer.
    The value of Release is a version number. To determine if the final release version of the .NET Framework 4.5 is installed, check for a value that is equal to or greater than

    378389

    .


If neither of these suggestions help you resolve the installation errors for the Operations Dashboard for ArcGIS app, please log Support incident with Esri Support via My Support portal.

Cheers,
Denise
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