ArcGIS Dashboards - Not supporting table data giving ERROR

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06-16-2021 11:46 AM
Amanda__Huber
Regular Contributor

Hello ArcGIS Dashboards Team, 

Two of our high profile dashboards are throwing errors, upon trying to resolve issue it appears that our ArcGIS Online hosted table data isn't even being recognized by the ArcGIS Dashboards application. Rendering and visualization of tabular data is critical for both of these applications.

 

Amanda__Huber_0-1623869032027.png

Amanda__Huber_1-1623869042626.png

 

Amanda__Huber_2-1623869058911.png

 

@DerekLaw any ideas what the cause is?

 

As always, thanks!

 

3 Replies
DerekLaw
Community Moderator

Hi @Amanda__Huber

I am not aware of any hosted feature services outage issues. Are the hosted feature services working correctly outside of ArcGIS Dashboards? Can you open and view them in the Map Viewer? 

FYI, ArcGIS Online Health Status page
https://status.arcgis.com/

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Amanda__Huber
Regular Contributor

Hi Derek, 

My apologies, this isn't an AGOL Hosted it's served up from ArcGIS Portal. 

That being said, the service is working everywhere else but the dashboard. When trying to rebuild the widget, the dashboard does not recognize/add the table from the service:

Amanda__Huber_0-1623933700677.png

 

Amanda__Huber_1-1623933708572.png

 

 

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DerekLaw
Community Moderator

Hi @Amanda__Huber,

  • What release of ArcGIS Enterprise are you running?
  • Did anything happen to the ArcGIS Enterprise instance recently that might have caused the behavior change? Like an upgrade? Did you apply any patches?
  • Did you modify the dashboard item with something like AGOL Assistant (unsupported) and mess around with the JSON file?

When trying to rebuild the widget, the dashboard does not recognize/add the table from the service

A quick test: can you create a new dashboard from scratch with just a single element, like Map, and try to access the service(s) - does dashboard recognize and see the feature service data? What happens?

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