Critical service failed to initialize (esriAnalyst/services/preferences/PreferenceService)

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02-11-2020 06:26 PM
AllenRisley
Occasional Contributor II

I have a student who is trying to start/login to Community Analyst Online (we also tried Business Analyst Online) on her laptop,  She receives the error message list ed above (Critical service failed to initialize...).  I have taught hundreds of students how to use these websites and I have never encountered this error message.

Any ideas?  Account? Browser? Operating system?

Thanks in advance,

Allen Risley

GIS Specialist

California State University San Marcos

arisley@csusm.edu

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2 Replies
KateCarlson
Occasional Contributor

Hi Allen-  We were just alerted to this error from a student trying to use BAO on our campus (University of Minnesota).  I have never seen this error either, Did you learn anything since Feb 11?

Thanks-

Kate

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AllenRisley
Occasional Contributor II

Hi Kate,

I did not receive any help from Esri regarding this GeoNet post, but I can tell you that the student was eventually able to use Community Analyst.  I had recommended that she clear the cache and cookies on her web browser and did not hear back from her after that recommendation.

I just sent the student an email to see if it was the browser cleanup that made the difference.

Allen

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