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Webmaps not showing up in collector

09-22-2020 02:46 PM
New Contributor

I made a new webmap for Collector today, but the option to allow for use in Collector is missing in the settings. It is still visible in the older maps I created earlier this summer. My boss is doing the Field Maps beta and can see the maps in his Field Maps, but not Collector as well. Is this a bug or did something change on how you access maps in Collector in the last month?

New Map

Application Settings inside new Webmap I just created. Collector box is missing.

Old Map

Application Settings inside webmap I made several months ago. Collector box is present.

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3 Replies
by Esri Regular Contributor
Esri Regular Contributor

The first thing I would check is that the new map contains an editable layer. And if it does, but that layer was recently made editable, try saving your map again.

Esri Education Team
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by Anonymous User
Not applicable


+1 for missing editable layer. Fastest way to check is to see if there's an 'Edit' button in the Web Map Viewer.

Here's a couple of techical articles that go into more depth and provide additional solutions:

Problem: ArcGIS Collector does not display web maps created in Portal for ArcGIS 

Problem: Unable to view a web map in Collector for ArcGIS 



New Contributor II

I had the same issue, where a new web map with new editable layers was created, I was unable to open the map within Collector.

I found that once i manually created some random data in the new layers it appeared in Collector.

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