Untrusted host error message - Android Collector for ArcGIS

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07-02-2020 01:07 AM
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New Contributor III

Some of our Rangers are getting an untrusted host error message (see attached). And if you select trust it just throws up the error message again.  You can flick the app out and on most occasions it opens again and works fine.

Running Android 10 with latest updates on a Samsung S20+ and latest Collector for ArcGIS 20.2.1 Build 2956.

Any ideas what is going on?

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Esri Regular Contributor

Do you use bluetooth device with Samsung S20+? Connection state change can potentially trigger this. One thing we are aware of is bluetooth keyboard. 

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New Contributor III

Hello Miaogeng

The problem is occurring in the field on the mobile device away from any other bluetooth devices.

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New Contributor III

Derek LawColin Lawrence‌ - see above 

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New Contributor II

I am getting the same message with a Samsung Tablet Active2.  Just started happening today after weeks with no issues. I re-installed Collector and it seems to have gone away. 

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New Contributor

I am getting this error repeatedly when in low reception areas and it is making Collector unusable. Can I solution be provided urgently? Note this appears to be an issue of the new Collector version and not the user. 

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New Contributor III

Three ways to deal with. 

1) Ignore it by flicking out app and reopen app

2) If 1) does not work uninstall and reinstall app.

3) If still an issue set up off line maps and use off line

Just tested two devices and could not get the error, but I do understand it is one of those intermittent issues.

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New Contributor III

This is happening with offline mode as well.

When using a map in Collector version 20.2 on an Android tablet (Samsung Tab S2)  I intermittently get the following error.  

Untrusted Host
https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer
This server could not prove itself; its security certificate is not trusted by your OS.  Would you like to continue anyway?

To close the error I have to tell it to trust it about 20 times.  Then a few minutes later the error will pop up again.  I also got this error on my Motorola phone on Android 10.  Some of my students also get the error with this map.

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Esri Regular Contributor

Tyler, you mentioned it happened at offline mode too. Is the basemap link at untrusted hosted message the same as basemap used at offline map? 

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New Contributor III

Correct, the world topo map.