Unable to Submit

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06-10-2019 12:20 AM
WengNg1
New Contributor III

Hi ,

One of my field worker is having issues submitting records through the latest version of Collector . On submission of updates , Collector returned an error saying Ünable to Submit without any further information. We are using ArcGIS Online and we are not using offline maps.

I was able to replicate the same problem on another iPad .

Afters investigating the issue more throughly , I suspect this has something to do with the optimisation process of the feature service. I found that the optimise drawing checkbox is checked but greyed out possibly indicating that there is a hung process .

I did some troubleshooting by refreshing the services on REST and  also trying to force disable it through Update Defnition in REST . None of them was able to get rid of the issue.

I have similarly experienced the same issue before on other feature services that I published but most of them worked by just refreshing the layer from REST.

Anyone else having this issue?

Regards,

Weng

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