Unable to download map , don't have permission

08-20-2017 05:16 PM
New Contributor II

Hi Gurus,

we are using ArcGIS collector version 10.7.2 , got error when trying to download map as a normal user. Following is the details :

I have setup an web map in ArcGIS online with Offline mode enabled , all the feature service layers in this web map has “Enable Sync” mode checked.  I have created a group "Testing" in my organisation, setup a test user who is the member on that group, I share the web map and map services to that group. When users trying to download map in the device got the following errors :


“You do not have permissions to access this resource or perform this operation”

As an administrator , I can download the same map using collector , but as normal user got the above mentioned error.

Is there any setting I missed here ?

it will be great help , if anyone can give any clue.

With regards,


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1 Reply
New Contributor II

I just want to reply my own question , with several trial and error I found the problem !! The map is not downloaded for a particular feature service . I am able to download the map after republished the feature service , this is nothing related to user privilege !! misleading error message from ArcGIS for collector .

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